Online Reputation Management

“67% of local consumers have consulted online customer reviews of local businesses.”

ORM-Ireland

Are reviews online fair to your business?

Online reviews have become a critical factor in many retail sectors.
Think about the last time you booked a hotel or restaraunt…did you check it out online? Did the reviews previous customers left influence your decision?

These reviews used to be the concern of restaurants and hotels but are  increasingly permeating every type of local business sector from tradesmen & accountants to florists & driving instructors.

Local consumers have a growing voice and more & more they’re documenting their experiences online, in a very public manner.

Consider these statistics:

  • “70% of people have used the internet to find a local business in the last 12 months.”
  • “67% of local consumers have consulted online customer reviews of local businesses.”
  • “72% of consumers trust online reviews as much as personal recommendations”

Potential customers look for reviews online and more importantly, they trust them.

Don’t let the noisy minority cost you sales!

Customers who have a negative experience are more likely to leave public reviews.
People expect to have satisfactory experiences and most don’t take the time to say so publically.

This can be a big problem. Imagine you have 100 customers through the door. 95 customers are perfectly satisfied, 5 are dissatisfied.
This won’t result in a 9.5/10 score, more likely it will resuly in a 2/10.

We can help you push the negative reviews out of the line of sight of potential customers on search engines.

review-management
social-media-marketing-ireland

Multiply your success!

Our review management system not only helps you improve your “good review to bad review ratio”, it also encourages happy customers to share their experience on Facebook and Twitter.

Turn satisfied customers into brand advocates and multiply your success.

Our solutions start at just €49 per month so contact us now for a free analysis of your reputation management needs

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